Marketing: Seven Webpages Most Small Business Owners Forget to Add


As you create or update your Website, make sure you have the right content that makes it easy for visitors to find everything they need. Below are some examples of pages to add that are often overlooked (or improperly done).

Media Room Why it’s important - 80% of business is marketing and PR is a great way to get free publicity. The media room gives a journalist everything they need including your media history, sample articles, topics, high resolution photos, company news. Why it’s overlooked – Small businesses often don’t realize the power of PR and how being mentioned in the media gives them credibility. You have a third party citing your expertise and you’re able to reach audiences you never would have otherwise. How to create – You’d create it as you would any page, putting a link to it somewhere on the homepage. Check out my Media Room and use it as an example.

News Room Why it’s important – The News Room is where companies should post news about the company. You’ll write media releases and post them (whether you distribute them or not). Some items are not newsworthy and wouldn’t pique a journalist’s interests, but having the information on the Website will give you an opportunity to use your keywords in articles. This will help your site show up in search engines and may give journalists ideas for stories. Here is a link to mine. Why it’s overlooked and how to create – Same reasons given for the Media Room.

Contact Us This page isn’t overlooked, but it’s underutilized. I don’t know where the notion of putting only a contact form on a page came from. It should be easy for a potential customer or client to contact you. A contact form is so impersonal, whereas, a page with your complete address (it's OK not to put this if you work from home and rarely need people to mail something to you), phone number, email address, hours of operations, etc., is so much more inviting. So if you have a contact form, make sure you also add the information directly on the page. (The About Us page usually has the same problem. There is not enough detail about who the people in the business are and how you’re different from the competition.) On my Contact Us page, I also provide links to pages for my main contacts (meeting planners and journalists). Why it’s overlooked - This page is underutilized because people do what they see the majority of other people do without thinking it through. Some do it because they don't want to get spam by putting their email address on the Web. Spambots can attack your forms too. Instead of writing my email address with the @ symbol, I spell the word "at" out. Some people also spell out "dot com."

Free Tips with a Way to Opt-In for More Why it’s important – Great content makes your Website sticky, and the longer you keep their attention, the more likely they are to buy. It also makes people tell other people, and gives everyone a reason to come back. Why it’s overlooked – They might not think they have tips to share, or might not write well. You have just haven't realized it. I'll write another post soon to give you some ideas.

How to Create – This section of the Website could be a newsletter or tips page. It should include a database form for capturing email addresses. The opt-in box is on almost every page of my Website.



FAQs (Frequently Asked Questions) Why it’s important – This page will help potential customers or clients get answers to common questions. They won't have to take time to call you and you won't have to handle a lot of calls with these common questions. How to Create – You should make a list of common questions people ask with answers anyone could understand. On the Webpage, you’ll create a list of these questions and create hyperlinks to the bookmarked answers. This page should be kept updated as people ask new questions.

Raving Fans Why it’s important – People want to know how real people feel about your product or service. They will believe what others say far more than what you say about yourself. How to Create – Ask for them first. After my seminars, I circulate an evaluation that has a space for a testimonial. However, the best ones come from people who email me later. (Always get their consent before you post. I also sprinkle these gems throughout other pages.)  P.S. If you’re a speaker or trainer, add a Meeting Room that has everything a planner will need before and after they hire you. Here’s mine you can use as a guide. One more thing: if a page is "Under Construction" do not under any circumstances provide a live link to it. It wastes people's time and they will question other links. So get cracking and add these pages to your site and let me know if you have other suggestions. - Peggy Duncan

Peggy Duncan



Peggy, you have presented a

Peggy, you have presented a blue print that I plan to put in place and fully develop my website (s).

Hey Peggy, I agree with Mary

Hey Peggy,

I agree with Mary these are awesome tips. If I were you I would turn this blog post into a free promotional E-book. You give such great examples of what we should do using your own website. Thanks again for sharing.


These are great tips. It's

These are great tips. It's always good to be reminded about the things we take for granted, like including all of your appropriate details on the Contact Page. And I love that you explain how to create each of the pages and give links to samples. Thanks.

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