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Recently I had the pleasure of speaking with Brian Edmondson, an author, speaker, and Founder/CEO of Internet Income Coach, http://internetincomecoach.com/ an online business training and education company that shows business owners how to get more traffic, subscribers, and sales. Since
Getting repeat business is the secret to success for every entrepreneur. But what's the secret to repeat business? According to the Spring 2015 Bank of America Small Business Owner Report, nearly six in 10 (57 percent) of small business owners say strong customer relationships are the driving
My office building isn't very big. Six or seven offices with maybe 20 people total who work here. And so we don't get many visitors (the mailman's daily arrival is widely looked upon as a highlight). Yesterday, however, a friendly stranger popped his head into my office and introduced himself
Selling is dead. Traditional selling does not work. Today's customers, be they millennials or baby boomers, are drowning in marketing and advertising noise. They're drowned in sales pitches. How can your small business compete? Join entrepreneur and best selling author Ramon Ray as he
Internet users are a fickle breed. One day they sign up for your newsletter because they are interested in a particular topic, then spend the next weeks doing their darndest to bash away said newsletter whenever it plonks into their inbox. Newsletters can infuriate people so much so, that they
Large businesses seem to have all of the advantages—economies of scale, pricing power, and brand recognition, to name a few. Yet, small businesses across the United States are beating their larger competition through one simple idea: creating better customer experiences.  While many
It’s National Small Business Week, which is always a great time to reflect on the passion of small business owners and their ability to know their customers better than anyone.  Of course, delivering an exceptional customer experience is never easy, despite all of the advice you hear:
For every business, possessing an interested -- and qualified -- list of contacts who have your company "top of mind" when they make buying decision, is a vital marketing asset. But continuing to grow that list is just as important. Hence, we hope you'll join us for this free webinar, "60
In the SCORE Small Business Success Podcast: How to Set Up Your Retail / eCommerce Business for Success, SCORE Columnist and Speaker Rieva Lesonsky explains how small retail businesses can compete against big box and chain stores. Rieva is the CEO of GrowBiz Media, a media and custom
How to Measure and Improve Customer Loyalty Having satisfied customers is great. But having loyal satisfied customers can be vastly more important to the long term success of your business. 

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