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6 Ways to Use Social Media for Customer Service Customers – and, yes, that means YOUR customers, too – are spending more time on social media and mobile devices than ever before. As a result, small business owners are increasingly using social media as a way to not just communicate with customers, but to provide various forms of
Este taller de negocios online gratis te ayudará: identificar las estrategias que le permitirá atraer y retener a los clientes de la compañía.  
With small businesses making up more than 99 percent of businesses in the U.S., the small business owner community seems as though it should feel like an all-inclusive club. It’s probably safe to say that everyone either is, knows or does business with a small business owner. But with so
The mobile revolution is in full swing, so it should be no surprise that approximately 28 percent of the visitors to your website are coming via a mobile device. But can potential buyers find your site when searching via mobile? When they do arrive, is your website optimized to help them
Today's consumers demand more from businesses everywhere, making principles like responsiveness, delivering valuable, authenticity, and adaptability no longer a choice. By meeting, even exceeding, these high expectations, companies will become more likeable and see greater business results
Facebook has publicly admitted that organic reach for businesses will fall in 2014. Should you stay on the social site and pay to show up in your fans newsfeed or look for higher ground?   There are five questions you need to ask yourself to determine an answer for that question. By
This week, Monday, December 23rd thru Friday December 27th I have made my short eBook The Secret of Getting Better Customers free on Amazon . And you can get the customizable templates and worksheets associated with the eBook here by signing up at the right. My holiday wish to all is that 2014
Do you get nervous when it’s time to negotiate? Whether it’s a sale, a contract with a supplier or a deal with a strategic partner, negotiating is essential to small business success. But if you’re negotiating with someone you hope to create a lasting relationship with—
Wicked Start has previously blogged about how to learn to network, with tips for meeting people in your industry online and in-person. But sometimes it is the simple things that can help you get going in your networking. Some time ago, I ran an event called Social Media Camp, during
In the spirit of the holidays, many businesses want to show appreciation for their customers via special communications or gifts. But often these actions either get lost in the holiday hustle bustle, or misinterpreted as marketing gimmicks. Here are a few tips to make your efforts truly

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